Terms of service

1. Agreement

These Terms of Service (“Terms”) form a contract between you (or the organisation you represent) (“you”, “your”) and Safe and Sorted Ltd (company number 17214001) (“we”, “us”, “our”) for use of Safe and Sorted (the “Service”). By signing up, paying for, or using the Service you accept these Terms.

If you are signing up on behalf of a company you confirm you have authority to bind that company to these Terms.

2. The Service

Safe and Sorted is a software-as-a-service application for managing construction Health & Safety records, including (without limitation):

• Site sign-in / sign-out registers (QR and web)
• Risk Assessments and Method Statements (RAMS)
• COSHH assessments and Construction Phase Plans (CPP)
• Permits to work, tick-list inspections, toolbox talks
• Plant, training, and sub-contractor registers
• Accident and near-miss reporting with RIDDOR triage
• Weekly Friday site reports emailed to the Principal Contractor

We may add, modify, or remove features. Material removals will be announced with at least 30 days’ notice.

3. 14-day money-back guarantee

We do not run a free trial. Instead, we offer a 14-day money-back guarantee on every new paid subscription. If the Service is not for you, email us within 14 days of your first payment and we will refund that payment in full. After 14 days, the standard cancellation rules in Section 4.4 apply.

4. Subscription and billing

4.1 Tiers and prices

Tier	Price	App users included
Solo	£19 per month	1–3 app users
Team	£29 per month	4–10 app users
Site	£39 per month	11–25 app users
Enterprise	Custom	26+ app users — hello@safeandsorted.com

An “app user” is someone with the Safe and Sorted app installed on their phone — typically owners, admins and safety leads. Sub-contractors, employed labourers signing in by QR, and site visitors are always free and never count against the seat cap.

Prices are in pounds sterling and exclusive of VAT, which will be added at the prevailing rate where applicable. Prices may change with at least 60 days’ written notice; existing subscribers are protected from increases for the remainder of the billing period in which the change is announced. Annual subscribers receive 12 months at the cost of 10.

4.2 Payment

Payments are processed by Stripe in accordance with their terms. We do not see or store your payment card details. Subscriptions auto-renew monthly (or annually if you choose the annual deal) until cancelled.

4.3 Failed payments

If a payment fails, we will retry over a 7-day grace period. After grace expires, the account becomes read-only until payment is restored. Data is retained for 30 days, then deleted unless you reactivate.

4.4 Cancellation and refunds

You may cancel your subscription at any time via the in-app billing portal. You retain access until the end of the paid period. No refunds for partial months after the 14-day money-back guarantee window in Section 3 has expired, except where required by law (for example, statutory cooling-off rights for new consumer subscriptions, where applicable).

5. Your account and authorised users

You may invite team members (“Authorised Users”) to your organisation. You are responsible for:

• Their compliance with these Terms
• The accuracy of data they enter
• Promptly removing access for users who leave your organisation
• Keeping passwords confidential and using two-factor authentication where offered

We may suspend any user account that materially breaches these Terms.

6. Permitted use

You may use the Service to manage Health & Safety records for your own organisation, your employees, your sub-contractors, and people visiting your sites.

7. Prohibited use

You must not:

• Use the Service in a way that breaks UK or EU law
• Upload illegal, defamatory, harmful, or infringing content
• Attempt to reverse-engineer, scrape, or copy the Service or its underlying code
• Resell, sub-licence, or otherwise commercially exploit access to the Service except as expressly permitted
• Bypass authentication, security, or rate limits
• Use the Service to spam, harass, or process special-category personal data (for example, health data of identifiable individuals beyond what’s required for accident reporting under RIDDOR) without explicit consent
• Use the Service to manage H&S compliance for any project where you are not the lawful Principal Contractor or sub-contractor

8. Customer responsibilities — H&S compliance

This is critical — please read carefully.

The Service provides templates, registers, and reporting tools to help you discharge your H&S obligations. It does not, and cannot, replace your statutory duties under (without limitation) the Health and Safety at Work etc. Act 1974, the Construction (Design and Management) Regulations 2015, RIDDOR, or any related legislation.

Specifically:

• RAMS, CPP and other documents generated by the Service are starting templates only. You must adapt them for the specific site, scope, sequence, and team before use. Site-specific risks, control measures, and emergency arrangements are your responsibility.
• The Service does not provide legal or professional H&S advice. It is a record-keeping tool.
• You are responsible for the accuracy of all data entered, for ensuring competent persons review and approve documents before issue, and for retaining records as required by law.
• You are responsible for properly inducting site users, for verifying sub-contractor competence and insurance, and for taking all reasonable steps to protect site safety.

We are not your H&S consultant, and our staff cannot advise on the legality, sufficiency, or appropriateness of any RAMS, permit, or other document.

9. Data protection

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms. In particular, you agree to the Data Processing Terms in Section 9 of the Privacy Policy where we act as your processor for data you enter about your employees, sub-contractors and visitors.

10. Intellectual property

We retain all rights, title, and interest in the Service, including all software, designs, templates, and content we provide. We grant you a non-exclusive, non-transferable licence to use the Service for the purposes set out in Section 6, for the duration of your subscription.

You retain all rights in the data you enter and the documents you generate using the Service. You grant us a non-exclusive licence to host, copy, transmit, and display your data solely for the purpose of providing the Service.

You may export your data at any time. On termination we provide a 30-day window to export before deletion.

11. Limitation of liability

Nothing in these Terms limits or excludes liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot lawfully be excluded under English law

Subject to the above, our total liability to you in any 12-month period (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall not exceed £500 or the fees you paid in that period (whichever is greater).

We are not liable for:

• Indirect or consequential losses (loss of profits, business, anticipated savings, goodwill, reputation, business opportunity)
• Failure to comply with H&S legislation by you, your employees, or your sub-contractors — that responsibility is yours alone
• Decisions made on the basis of templates or guidance provided by the Service — see Section 8
• Losses arising from prolonged outages of third-party services (Supabase, Stripe, Apple, Google) outside our control
• Force majeure events (acts of God, war, civil unrest, pandemic, network or power outage outside our reasonable control)

You agree the limitations in this section reflect a fair allocation of risk in light of the price of the Service.

12. Indemnity

You agree to indemnify and hold us harmless from any third-party claim, loss, fine, or proceeding (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your breach of any law (including H&S legislation)
• Inaccurate or unlawful data you enter into the Service
• Use of the Service by any of your Authorised Users
• Any incident, injury, or near-miss on a site you control, regardless of whether the Service was used to record it

13. Termination

We may terminate or suspend your access if:

• You materially breach these Terms and (where capable of remedy) fail to remedy within 14 days of notice
• Payment fails and grace expires (Section 4.3)
• Your conduct is harmful to other users, our infrastructure, or our reputation
• We are required to do so by law or court order

You may terminate at any time by cancelling your subscription. Provisions that by their nature should survive termination (Sections 8, 9, 10, 11, 12, 16) will do so.

14. Service availability

We aim for 99.5% uptime measured monthly, excluding planned maintenance announced at least 24 hours in advance. We do not offer SLA credits at this tier — material outages may justify a goodwill credit at our discretion.

15. Changes to these Terms

We may update these Terms. Material changes (including price changes) will be announced at least 30 days before they take effect, by email and in-app notification. Continuing to use the Service after the effective date constitutes acceptance.

The version and date at the top of this document reflect the current version.

16. Governing law and disputes

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except that we may bring proceedings to enforce our rights in any jurisdiction where you operate.

For disputes under the Consumer Rights Act 2015 (where applicable to natural-person subscribers), this clause does not affect your statutory consumer rights.

17. Notices

Notices to us:

• Email: hello@safeandsorted.com
• Post: Safe and Sorted Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Notices to you will be sent to the email address registered on your account. It is your responsibility to keep that address current.

18. General

• Whole agreement. These Terms (together with the Privacy Policy) are the whole agreement between us. They supersede any prior verbal or written representations.
• Severability. If any clause is found unenforceable, the rest remain in force.
• No waiver. A failure or delay by us in enforcing any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a sale of our business.
• Third parties. No third party has rights to enforce these Terms (Contracts (Rights of Third Parties) Act 1999 excluded).

Questions?

Email hello@safeandsorted.com. We answer within one working day.